How It Works

Fill out our 3-step form & print the free insured UPS label.

Free UPS Inbound Shipping For Your Citizen Watch Repairs

Pack your watch and drop
off at any UPS location.

We’ll inspect your watch and give a free estimate.

Experienced watchmakers
repair your watch.

Simple signup process. Free Shipping.

Signing up takes under a minute. Simply tell us about your watch and the problems you are experiencing.

Next, choose whether or not you would like to take advantage of our free shipping option. Through our partnership with UPS, you can print a prepaid insured shipping label instantly from your computer or tablet.

Free insured inbound shipping.

Signing up takes under a minute. Simply tell us about your watch and the problems you are experiencing.

If you have chosen the free UPS shipping option, you can print out a free prepaid insured UPS shipping label. Simply tape the label to your shipping box, and drop off at the nearest UPS store or dropoff location.

We gladly accept watches from all corners of the world. Free shipping available to USA customers only. If sending using your own shipping courier or an international customer, please sign up to obtain a repair number for speedy processing.

Free comprehensive evaluation and estimate.

Once received, our skilled technicians carefully examine and evaluate your watch. Using a proprietary 15-point inspection process, we ensure your repair estimate is accurate and comprehensive.

Your free estimate is emailed to you (we can call if you prefer) for your review. It's up to you - accepting or declining is as simple as a click of the mouse.

Skilled technicians repair your timepiece.

With over 150 years of combined experience, the Century 21™ watchmakers at Watch Repairs USA can perform even the most complex repair with poise. From battery replacements to hand-making discontinued parts, they have the tools and the talent.

All repairs are put through a rigorous quality control procedure to ensure the job is done fast and reliably.

Your watch ships back with a 1 year warranty.

We carefully package your watch along with a receipt. A tracking number is emailed to you the moment your watch ships.

For the next year, your watch is backed by our one year Common Sense™ Warranty. If any trouble arises we provide free shipping back to us for priority service.

"The work you performed on my Citizen chronograph timely and professional. The world time function now it works perfectly. I'm particularly happy with the workmanship and quality of the replaced crystal. I would recommend your services to anyone needing their watch repaired."


Mike - Brandon, FL

"Your service was impeccable and very professional. From the time my Citizen watch was received by you, I was kept informed as to the progress for estimation and repair. It looks as good as the day it was purchased. I'm very happy you were able to repair it."


Clarence - Frederick , OK

"Thank you for the prompt way in which you carried out the repair on my Citizen diver. Your entire process from start to finish was so easy! I am thrilled to once again have my watch back in running order. I would highly recommend you to anyone!"


Delores - Hideaway, TX

"I just received my Citizen watch after your repairs and I just wanted to say thank you! From my initial email prior to sending the watch to the estimate and receiving it today, you've been nothing but professional. As far as I'm concerned I am now wearing a brand new watch. I look forward to doing business with you in the future if such a need arises."


Steve - South Plainfield, NJ

"My daughter is extremely pleased to get her prized Citizen watch back in beautiful condition. Thank you so much. You kept me informed in a timely manner. I was never left wondering if you received it or were working on it. I will definitely recommend you to my friends and family."


Dottie - Midway, FL

No Problem Too Small

We repair a vast array of brands and styles: automatic chronograph, quartz watches, as well as vintage and antique timepieces.

Battery Replacements starting at

Crystal Replacements starting at

Complete Overhaul starting at

$19
$29
$79